Critz BMW: Trusted BMW Dealer in savannah

In love with my new X3. The team here really understands customer service and professionalism. Our visit was so smooth and I was able to get the vehicle I wanted. The information we received was consistent and we were not pushed into making purchases we weren’t comfortable with. Nikki is truly amazing! She is very kind and patient and explained everything regarding the purchase step-by-step. I noticed your name is mention in other reviews and they are not lying you are freaking amazing. Overall the best car purchase in my entire life. This is what good customer service looks like and you guys definitely got it. Kudos to the staff Jill, Nikki, and Ignacio.

Such an incredible experience! Nikki was absolutely, freaking amazing!! 🥰 She was so informative, super sweet, and supportive of my purchase! I’ve never met a less pushy sales professional ever… but her knowledge and support to me is what closed the deal! I was nervous but she explained everything promptly… It’s clear why she is so successful and works for BMW! She even texted me and asked how I was enjoying the car the next day!! 🙌 So thankful for this experience and the opportunity to work with her! If you are looking for an authentic and honest person- Nikki is the best!! Jillian (business manager) was also incredible! My time in finance was like 15 minutes…she explained everything so precise and ensured I left feeling confident! Go see this team… they truly care! 💜

First time I actually enjoyed the car buying process and not just getting a new vehicle. I didn't feel any pressure to make a decision, and Nikki and everyone else I spoke with was very friendly, knowledgeable, and answered all my questions (I had alot). As for the BMW itself (17' M240i) you'll just have to drive one, and your smile will say all it needs to.

My experience with Critz has been pretty good. Mr. Meyer did a great job guiding and getting me what I wanted. Possibly, a friend for life. Jillian was pleasant and knowledgeable. Who would've thought that financial could have a bright side. Mark ensured that I was content and comfortable through the entire process. Hannah professionally handled all of the services. Great job 👍 No buyers remorse here.

They diagnosed my problem, called with the diagnosis, and since it was covered by my extended warranty, had made the repair when they called. I was also advised that the struts are leaking oil, which is something I can repair myself. Critz is at the top of the list when I need to have my Denali serviced.

It was an absolutely delightful experience! From test drive to driving away in a great car everyone there was super helpful and kind! Great team! We got a beautiful car and we’ll continue to do our services here. They were all very sincere and informative, even giving good advice about another BMW we have. Be sure to ask for Jim!

I was a Critz Mercedes customer before and never had any issues. This was my first experience at Critz BMW and for the most part, my experience what great. I only have 2 concerns. First off, I called and spoke with a young lady in Service named Hannah. She was supposed to get a parts and labor quote and get back with me to set up an appointment after I gave her all of my information. She never did. After waiting for a week, I finally went online, ordered the parts myself and made an appointment. The other concern was that when I got my car back, there was grease on the passenger seat. Other than that, my experience was great! The staff was friendly and the service was quick. I am not deterred by those two concerns and will definitely be back.

I purchased a new M5 from Critz and I have nothing but good things to say about my experience. Nikki Forgey was absolutely awesome and helped the whole process go smoothly from order to delivery. Thanks again Nikki!